In order to fulfil the task, the following activities are carried out:
- Immediate contact with the policyholder/insured/ broker, prompt inspection on the site of the loss, along with a first assessment of the risk and the damage;
- Discussions with the Insurer in case of doubt on the policy wordings and in the case of significant criticalities;
- Cooperation with the investigating authority;
- Identification of possible co-liable parties (for example security services) to start a recovery action;
- Verification that the alleged stolen goods were actually present before the loss, by collecting specific documentation and examining the place where they were located, as well as through inventory controls and audits;
- Quantification of value of the stolen goods through market research, production costs analysis, collection of specific documents;
- Damage estimate and settlement according to the policy wording