In order to fulfil the task, the following activities are carried out:
- Immediate contact with the policyholder/ insured/ broker; analysis of the policy wording;
- prompt inspection on the site of the loss, along with a first assessment of both the risk and the damage;
- Contacts with agency and broker for a joint handling of the claim;
- Research and analysis of the loss causation, also through technical confrontations with the manufacturers of the goods, technical and laboratory tests;
- Identification of any technical and law issues aimed to carry out a potential recovery action against the alleged liable subjects;
- Analysis of the repairs and their relevant costs, also through technical confrontations with the firms which carried out the repairs. Market research and analysis of the economic feasibility of the repair;
- Damage assessment and settlement according to the policy terms;
- Technical support in criminal and civil proceedings and in case of recovery actions